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Shipping & Returns

Shipping Policy

At My Site, we are committed to delivering your pet products to your doorstep in the most efficient and cost-effective way possible. We offer free shipping on all orders above $50, and a flat rate of $5 on orders below $50. We use eco-friendly packaging materials to minimize our environmental impact.
I'm the second paragraph in your Shipping Policy section. At My Site, we understand that you want your pet products as soon as possible. That's why we offer same-day delivery within a 10-mile radius of our store. For other locations, we offer standard delivery within 2-5 business days.
We are confident that you will love our pet products. However, if you are not satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of purchase. Please contact our customer service team to initiate the process.

Return & Exchange Policy

At My Site, we want to ensure that you and your furry friends are completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange the product within 30 days of purchase. To initiate the process, please contact our customer service team with your order number and reason for return/exchange. Once approved, we will provide you with a prepaid shipping label for the return.
We take pride in the quality of our pet products and stand behind them with confidence. If you receive a defective or damaged product, please contact us immediately and we will send you a replacement at no additional cost.

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